Help With Ordering and Buying

Browsing & Ordering

You can browse our categories at the top of the screen, to view subcategories simply click the category. You can view stock details, dispatch timeframes and additional product information on the individual product pages.

Once you are happy with your product click “Add To Basket”. If the product is personalised you click “Personalise & Add To Basket” where you will be taken to the personalisation page. Please be sure to double check you are happy with your personalisation before you proceed and add it to the basket as we cannot always cancel an order. 

In the basket you can review delivery options, apply any voucher or discount codes and proceed to payment. You are able to pay via PayPal or use our secure checkout that is controlled by SagePay. Once you are happy with your order, select your payment type and fill out your billing & delivery details. From this page you are also able to sign up to our monthly newsletter and create an account in order to make your checkout much faster next time around!

Please ensure that you select the correct postage and billing addresses, then you can continue to payment. Once payment is received we will get to work on getting your order to you!

If you experience any problems with the website and would like to contact us, please do so by email customerservices@thegiftexperience.co.uk.

Ordering Multiple Items

You may wish to order multiple items. The procedure is the same as above if the products are all different.

But if you require multiple products of the same type, we have provided some functionality to make the task easy.

If for instance you wanted to purchase 4 God Parent Candles, this is the best way to do it. Initially follow the procedure above as if you were buying 1 item. When you are taken through to the basket, you will see the details as you have entered them. There is then an Add Another link in the Personalised Details box, just click on this, you will then see another entry for the same item. Then click the Edit Details against that item and enter your details, click Update, these details will now show in the basket. Repeat this until you have purchased the number of item you want. When finished proceed with the purchase.

Postage Rates

All items are sent by the quickest Delivery Service dependent upon size of parcel.

Parcels are sent using Royal Mail or Courier, so your order should arrive within 3-5 working days, subject to the carrier used and the delivery option selected. We cannot be accountable for Postal or Courier Services.

If delivery is different from this it will be stated against each product.

Payment and Pricing

Payment

Orders will only be dispatched once payment is received. We currently use SagePay as our payment partner to handle our secure credit & debit transactions from this web site.

Please ensure you fill in your name and address as they appear on your card statements to avoid any rejected transactions. 

Pricing
All prices include VAT (where applicable) at the current rates.