Privacy & Security Statement

Privacy & Security Statement

Here at The Gift Experience we work hard to ensure that you have an enjoyable shopping experience with us.

The Gift Experience will not pass any customer details to any third party. We are committed to protecting your privacy.

We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for 2 reasons: firstly, to process your order and secondly, to provide you with the best possible service. We will not e-mail you in the future unless you have given us your consent. We will give you the opportunity to refuse any marketing email from us.

The type of information we will collect about you includes: your name, address, phone number, email address and credit/debit card details. Credit card details are not held on our database. We will never collect sensitive information about you without your explicit consent.

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy.

The Gift Experience accepts payments by credit/debit cards. We have a fully sophisticated on-line processing system for taking credit card payments through Worldpay one of the world’s largest credit card processing companies.

Our secure-server software encrypts all your credit or debit card numbers. The encryption process takes the characters you enter and converts them into bits of code that are then securely transmitted over the Internet. When you place orders we offer the use of a secure server.

The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, as required by the UK Data Protection Legislation, we follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access.

We are sure that you will agree, that it is worth the extra effort by us to make this site as safe and secure as possible for you to shop with complete peace of mind.

The Gift Experience believes that electronic privacy is crucial to the ongoing success of the Internet as a service, commercial, and entertainment medium. Our policy is to keep the personal information we receive from our sites completely confidential, and used solely for internal purposes. We will not share your personal information with any other parties.

The Gift Experience will not willfully disclose any individually identifiable information about its users to any third party.

Following the Privacy & Electronic Communications Act of Dec 03: We do not send random marketing emails to personal email addresses (spam).

The Gift Experience will, on a few occasions email you to update you on our products. By ordering or enquiring about our products you will automatically subscribe. You can unsubscibe by notifying us by email.

We use cookies to identify you when you enter our site as well as to maintain your shopping basket during an online session. In order to use our site it is essential that you have cookies activated in your web browser.

Please note that we have the ability to retain any data that you provide on this website using VeCapture by Ve Interactive, even if you do not complete your registration/transaction by clicking submit/next. Such contact details and data may be used to contact you to enquire why you did not complete your registration/transaction and improve our online operations.

In accordance with GDPR:

*Your data is stored securely on our database to allow us to process your order. We retain the information provided indefinitely as it is used to provide information about order history and to enable communications about historic orders with our customer service team.

*In order to process certain orders, your data may be securely passed to selected 3rd party companies in order to fulfil your order. The data is only used for order processing purposes and will not be entered into any external data base or marketing lists. 

*In compliance with GDPR, we respect right to access, rectification and erasure of personal data. For more information on how to access, edit or erase information we hold please contact our customer services department.

* Your data is never entered into our marketing database without expressed prior consent. However you will receive a limited number of important order status updates, this can apply to customers who have placed orders or advanced through our checkout process to a certain point.

* Your data is never sold or passed to 3rd party companies for marketing purposes.

Contract

The contract's content will be stored. You may store the terms and readily look them up. For safety reasons your order's data are not available via the internet. We keep this data in confidence according to our privacy policy.

IP addresses and cookies

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.

For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:

• To estimate our audience size and usage pattern.
• To store information about your preferences, and so allow us to customise our site according to your individual interests.
• To speed up your searches.
• To recognise you when you return to our site.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.